Privacy & Cookies Policy

1. Controller of Personal Data

The controller of personal data is: The Best SkyBar s.r.o., ID No.: 19467702, VAT No.: CZ19467702, Příčná 1892/4, 110 00 Prague, Czech Republic
(hereinafter referred to as the “Controller”)

The Controller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Czech legislation.

2. What Personal Data We Process

We process personal data that you provide to us, including:

  • First and last name
  • Email address
  • Phone number
  • Reservation details
  • Information provided within the loyalty program
  • Information submitted through contact forms

We may also process technical data, including:

  • IP address
  • Cookies
  • Device and browser information
  • Website usage data

3. Purpose of Processing

We process personal data for the following purposes:

  • Managing and confirming reservations
  • Operating the loyalty program
  • Sending newsletters and event invitations (based on consent)
  • Improving our services and customer experience
  • Complying with legal obligations

4. Legal Basis for Processing

We process personal data on the basis of:

  • Performance of a contract (e.g., reservation)
  • Legitimate interest (service improvement)
  • Consent (marketing communication)
  • Compliance with legal obligations

5. Data Processors

Personal data may be processed through trusted service providers, including:

  • Storyous – loyalty and POS system
  • OpenTable – reservation system
  • Ecomail.cz, s.r.o. – email marketing platform
  • Web hosting provider
  • Google Analytics (Google LLC) – website analytics

These entities process personal data under data processing agreements in compliance with GDPR.

6. Cookies and Analytics

Our website uses cookies and similar technologies for:

  • Ensuring website functionality
  • Analyzing website traffic (Google Analytics)
  • Improving user experience

Google Analytics uses cookies to analyze how users interact with the website. Information may be transferred to and stored on servers outside the European Union. Essential cookies are stored automatically. Analytical and marketing cookies are stored only with your consent via the cookie banner.

You can modify or withdraw your consent at any time through the cookie settings.

7. Data Retention Period

We retain personal data only for as long as necessary:

  • For the duration of a reservation
  • For the duration of participation in the loyalty program
  • For the duration of marketing consent
  • As required by applicable legal regulations

After this period, data are deleted or anonymized.

8. Transfers Outside the EU

Certain service providers (such as Google Analytics) may process data outside the European Union. Such transfers are carried out in accordance with applicable data protection laws and appropriate safeguards.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure (“right to be forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Lodge a complaint with a supervisory authority

10. Contact

For any questions regarding personal data protection, please contact admin@casablancaprague.cz